Common Inquiries

Whether you're new to trading or experienced, you'll find answers to common questions about our services, investment options, account features, fee structures, security measures, and more.

General Information

What features and services does Public.com provide?

Public.com offers an all-in-one trading platform that combines traditional asset trading with advanced social and collaborative features. Users can trade cryptocurrencies, stocks, forex, commodities, ETFs, and CFDs while connecting with top traders to replicate their investments.

What advantages does social trading on Public.com bring to users?

Getting started with social trading on Public.com involves connecting with seasoned traders, observing their trades, and utilizing tools like CopyTrader and CopyPortfolios to emulate their strategies. This empowers beginners to benefit from expert insights without extensive market experience.

How does Public.com distinguish itself from traditional brokerage platforms?

Unlike traditional brokers, Public.com combines social trading with advanced investment features. Traders can connect with others, mirror their trades via tools like CopyTrader, and enjoy a user-friendly platform. The site offers a wide array of assets, including stocks, cryptocurrencies, forex pairs, commodities, ETFs, indices, and CFDs on various markets, along with innovative options like CopyPortfolios that focus on specific themes or strategies.

Which assets can I trade on Public.com?

Public.com provides access to a broad spectrum of trading instruments such as global stocks, leading cryptocurrencies like Bitcoin and Ethereum, major forex pairs, commodities including gold and oil, ETFs for diversified exposure, international indices, and leveraged CFDs across different asset classes.

Can I use Public.com in my country?

Public.com is accessible in multiple countries worldwide; however, availability depends on local regulations. To verify if Public.com services your location, visit the Public.com Availability Page or reach out to customer support for up-to-date information.

What is the minimum deposit required to start trading on Public.com?

The minimum deposit on Public.com varies by country, generally ranging from $250 to $1,200. For specific details relevant to your region, consult the Public.com Deposit Page or contact Support Center.

Account Management

How can I create an account on Public.com?

Opening an account with Public.com requires visiting their official website, selecting 'Join Now,' providing your personal information, completing identity verification, and making your initial deposit. After setup, you can begin trading and exploring all platform features.

Is Public.com accessible on mobile devices?

Certainly, Public.com offers a user-friendly mobile app compatible with both iOS and Android devices. The application allows traders to execute transactions, monitor market movements, and access all platform features conveniently.

How can I verify my Public.com account?

To verify your Public.com account, log into your account, navigate to 'Account Settings,' select 'Verification,' upload necessary documents such as a government-issued ID and proof of address, and follow the instructions. Typically, verification is completed within 24 to 48 hours.

What is the process to reset my password on Public.com?

To change your password on Public.com: 1) Visit the Public.com login page, 2) Click on "Forgot Password?", 3) Enter your registered email address, 4) Check your email for the password reset link, 5) Follow the instructions provided to set a new password.

How do I close my Public.com account?

To close your Public.com account: 1) Withdraw any remaining funds, 2) Cancel all active subscriptions or services, 3) Contact Public.com customer support to initiate the account closure process, 4) Follow any additional instructions provided by support to complete the termination.

How can I update my profile information on Public.com?

To modify your profile details: 1) Log into your Public.com account, 2) Access "Account Settings" via the profile menu, 3) Make the necessary changes, 4) Save the updates. Significant changes may require additional verification.

Trading Features

What are the primary services provided by Public.com and how do they operate?

CopyTrader allows you to mirror the trading activities of top investors on Public.com automatically. When you select a trader to copy, your account will proportionally replicate their trades based on your allocated investment, offering beginners a way to learn and trade alongside seasoned professionals.

What are Strategy Baskets?

Public.com provides forex trading through CFDs, which enables traders to use leverage to amplify their positions. This allows for larger trades than the account balance would normally support, increasing potential returns. However, it's important to use leverage cautiously as it also raises the risk of bigger losses.

You can personalize your CopyTrader experience by choosing which traders to follow, setting your investment amount, adjusting your asset allocation, applying risk management tools like stop-loss orders, and regularly reviewing your settings to align with your trading performance and goals.

To customize your CopyTrader settings, you can: 1) Select specific traders to follow, 2) Decide on your investment size, 3) Adjust how your assets are distributed, 4) Use risk controls such as stop-loss levels, and 5) Regularly review your portfolio to optimize performance and meet your objectives.

Does Public.com offer margin trading?

Public.com's social trading platform includes the Trading Network, a space where traders can share strategies, exchange insights, and learn from one another. Users can view trader profiles, assess their success rates, participate in discussions, and foster a community dedicated to education and better trading decisions.

What social trading options does Public.com provide, and how can they enhance trading experiences?

Public.com offers an interactive community where traders can connect, exchange ideas, review trading performance, and collaborate on strategies. Users can explore trader profiles, observe trading histories, join discussions, and build a supportive environment to improve their trading skills.

What steps can you take to enhance your experience with the Public.com platform?

To begin your trading experience on Public.com: 1) Access the platform via the official website or mobile application, 2) Explore a variety of financial assets, 3) Execute trades by selecting assets and entering your investment amount, 4) Monitor your trading activities through the user dashboard, 5) Utilize sophisticated analytical tools, stay informed with the latest market news, and participate in community discussions for better decision-making.

Fees & Commissions

Are there any fees associated with trading on Public.com?

Public.com provides commission-free trading on a wide range of stocks, allowing users to trade without paying commissions. Nonetheless, traders should be mindful that spreads may apply when trading CFDs, and there might be fees for withdrawals and holding overnight positions. For detailed fee information, it is best to review the official fee schedule available on Public.com’s platform.

Does Public.com charge any additional fees?

Transparency in fee disclosure is a priority for Public.com. All costs, including spreads, withdrawal fees, and overnight charges, are clearly outlined on their platform. Users are encouraged to review this information carefully before commencing trading activities.

What fees are associated with trading CFDs on Public.com?

CFD spreads on Public.com vary depending on the asset class and current market conditions. The spread, representing the difference between bid and ask prices, constitutes the primary trading cost. Assets with high volatility may have wider spreads, which should be considered in trading strategies. This information is accessible for each instrument on the platform.

Are there charges for withdrawing funds from Public.com?

Withdrawing funds from Public.com incurs a standard fee of $5 per transaction, regardless of the withdrawal amount. New account holders may benefit from their first withdrawal free of charge. Processing times for withdrawals depend on the selected payment method.

Is there a fee for depositing money into my Public.com account?

Depositing funds into your Public.com account is generally free. However, the payment method used may have its own charges, so it’s wise to verify with your payment provider beforehand to avoid unexpected costs.

What is the nightly rollover fee charged by Public.com?

Overnight fees, known as rollover costs, are applied to leveraged positions held beyond trading hours. These fees vary based on leverage ratios, the length of the holding, asset types, and trading volume. For detailed information on overnight fees per asset class, visit the 'Fees' section on the Public.com website.

Security & Safety

How does Public.com guarantee the confidentiality and safety of my personal data?

Public.com employs advanced security measures, including SSL encryption for secure data transmission, two-factor authentication for account protection, routine security audits, and strict data handling policies aligned with international standards to ensure your personal information remains confidential and protected.

How does Public.com ensure the safety of my invested capital?

Yes! Public.com emphasizes strong fund security by segregating client funds from operational capital, adhering to relevant financial regulations, and implementing region-specific security protocols. This segregation helps ensure that your investments are protected and compliant with legal standards.

What actions should I take if I notice suspicious activity in my Public.com account?

Pursue financial growth opportunities in cryptocurrencies, reach out to Public.com for ethical investment advice, explore crowd-based lending options to support community projects, and stay informed about the latest safety practices in digital finance.

Does Public.com provide investment security guarantees?

While Public.com employs comprehensive security protocols to protect your assets, it does not provide insurance for individual investments. Investors should understand the market risks involved. For detailed security and policy information, please refer to Public.com's Legal Disclosures.

Technical Support

What client support channels are offered by Public.com?

Public.com offers various support options including Live Chat during operational hours, Email assistance, a detailed Help Center, engagement on Social Media platforms, and Phone Support in select regions.

How do I report a technical problem on Public.com?

To report technical issues, access the Help Center, fill out the Contact Us form with specific details, upload relevant screenshots or error messages, and wait for a response from the support team.

Support response times at Public.com are quick, providing timely assistance.

Typically, Public.com replies to customer inquiries within one business day via email and contact forms. Live chat support offers fast help during working hours. Response times may be longer during busy periods or holidays.

Is Public.com customer support available outside regular business hours?

While live chat is limited to working hours, support can also be reached through email or the Help Center at any time. Your inquiries are prioritized and addressed once support services reopen.

Trading Strategies

Which trading strategies are effective on Public.com?

Traders on Public.com can leverage various strategies such as social trading with CopyTrader, diversification through CopyPortfolios, traditional long-term investing, and technical analysis. The best strategy depends on individual risk tolerance, financial objectives, and trading expertise.

Is customizing my trading approach possible on Public.com?

While Public.com provides a broad array of features, its customization options are somewhat limited compared to advanced trading platforms. Traders can improve their strategies by selecting traders to follow, adjusting portfolio distributions, and making use of the charting tools available.

What methods can I use to control risk on Public.com?

Improve your trading performance on Public.com by diversifying assets, mimicking successful traders, and applying comprehensive risk management practices to safeguard your investments.

When is the optimal time to place trades on Public.com?

Trading hours differ depending on the asset: Forex operates 24/5, stock markets follow their individual exchange hours, cryptocurrencies trade continuously, and commodities and indices have specific trading hours.

How can I conduct technical market analysis using Public.com?

Utilize Public.com's analysis tools, trading signals, graphical resources, and chart formations to evaluate market movements and develop well-informed trading strategies.

What risk management strategies are recommended for use on Public.com?

Adopt effective risk strategies by setting appropriate stop-loss and take-profit points, managing trade sizes carefully, diversifying portfolios, using leverage wisely, and conducting regular reviews to minimize financial risks.

Miscellaneous

What are the steps to withdraw funds from Public.com?

Sign in to your account, navigate to the Withdrawal section, select the amount and method, confirm your information, and submit the request. Processing times typically range from 1 to 5 business days.

Does Public.com offer automated trading features?

Absolutely, Public.com features an AutoTrader tool that allows you to set up automated trading strategies, executing trades automatically based on your specified parameters for disciplined market engagement.

What educational tools and resources does Public.com offer?

Considering international tax rules, Public.com offers detailed transaction records and summaries to support tax reporting. For tailored advice, consulting a tax specialist is recommended.

In what ways does Public.com promote blockchain transparency?

Tax responsibilities differ across jurisdictions. Public.com provides extensive transactional summaries and analytical tools to aid compliance; however, expert tax consultation remains advisable for personalized guidance.

Interested in Starting to Trade?

Carefully analyze your options and select the best, whether you choose Public.com or other financial services.

Create Your Free Public.com Account Now

Trading carries significant risks; ensure you only invest funds that you can afford to lose entirely.

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